Shipping FAQs

Shipping FAQs

1. What shipping methods do you offer?

We provide several shipping options to cater to your needs, including:

Standard Shipping: Reliable ground shipping with delivery typically within 5-10 business days.

Expedited Shipping: Faster delivery options for those who need their artwork sooner.

International Shipping: Worldwide shipping available to select countries. Delivery times vary based on destination.

2. How much does shipping cost?

Shipping costs are calculated based on the size, weight, and destination of your order. During checkout, you'll see the available shipping options and their respective costs before finalizing your purchase.

3. Do you offer free shipping?

Yes, we occasionally offer free shipping promotions. To stay updated on the latest offers, subscribe to our newsletter or follow us on social media.

4. How long does shipping take?

Domestic Orders: Typically arrive within 5-10 business days.

International Orders: Delivery times range from 10-21 business days, depending on the destination and customs processing.

*Please note that these times are estimates and may vary based on carrier delays or unforeseen circumstances.

5. Can I track my order?

Absolutely! Once your order is shipped, you'll receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

6. How are my artworks packaged?

We take great care in packaging your artwork to ensure it arrives safely:

Protection: Each piece is carefully wrapped in acid-free paper and bubble wrap.

Packaging: Artwork is placed in sturdy, padded mailers or custom-sized boxes, depending on its size and medium.

Sealing: Packages are securely sealed to prevent any damage during transit.

7. What should I do if my order arrives damaged?

We're committed to ensuring your artwork arrives in perfect condition. If your order is damaged upon arrival:

1. Contact Us Immediately: Reach out within 48 hours of receiving your order at [your email address].

2. Provide Details: Include photos of the damaged artwork and packaging.

3. Resolution: We will work with you to either replace the damaged piece or issue a refund, depending on your preference.

8. Do you ship to P.O. boxes and APO/FPO addresses?

No, we do not ship to P.O. boxes and APO/FPO addresses within the United States and Canada. However, in some cases P.O. Boxes shipping may be available. Please ensure that your shipping address is accurate to avoid any delivery issues.

9. Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible. We'll do our best to accommodate changes before your order is dispatched. Once shipped, we cannot alter the shipping address.

10. What carriers do you use for shipping?

We partner with reputable carriers to ensure reliable and timely delivery, including:

Domestic: Chit Chats

International: Chit Chats/USPS

The specific carrier used will depend on your location and the shipping method selected.

11. Do you offer gift wrapping or special packaging?

Yes! We offer gift wrapping services for an additional fee. During checkout, you can select the gift wrapping option and include a personalized message to make your gift extra special.

12. Are there any restrictions on shipping certain types of artwork?

While we strive to ship all types of artwork, certain restrictions may apply based on size, medium, or destination. If you have specific requirements or questions about shipping a particular piece, please contact us directly at [your email address].

13. How do I contact you about a shipping issue?

If you have any questions or concerns regarding shipping, feel free to reach out to us.

We're here to help and ensure your experience is seamless and enjoyable!